Carousel Center is a 1.5 million square foot (140,000 m²), seven-story super-regional shopping and entertainment complex on the shore of Onondaga Lake in Syracuse, New York. It has eight anchor store slots - currently filled with Best Buy, Bon Ton, H&M, JC Penney, Macy's, Lord & Taylor, and Sports Authority. Other large stores include Borders, DSW Shoe Warehouse, Old Navy, and Against All Odds. In addition, there is a seventeen-screen Regal Cinemas movie complex, a Bally Total Fitness, and around 150 other retail stores. It opened on October 15, 1990.

Of the six above ground and one underground floor, the top two floors are devoted to rentable event space, Destiny USA, and scenic overlook of the Syracuse area. The top floor, referred to as the Skydeck, has held a number of events over the years and now is used exclusively as space for Destiny USA staff, although 190 of the 210 Destiny personnel were abruptly terminated in January 2006. The fourth floor is primarily mall offices, although much of its physical space is taken up by movie theaters, which are accessed from the third floor. The first and second floors span the length of the mall and house the various shops, vendors, restaurants and entertainment venues, with the major food court and namesake carousel being located on the second floor. The underground "Commons" floor houses six medium-sized stores, a chapel, some kiosks, and the two underground parking garages, one of which also houses Best Buy's installation center. The food court, on the second floor, has many eateries and several sit-down restaurants. Ruby Tuesday is located on the first floor below the food court and Uno Chicago Grill is located on the second level. It was once home to "American Cafe" and Hooters. The former Hooters space now holds an indoor mini-golf course. The mall has ample outside parking surrounding the mall on all sides, as well as one above ground and two underground parking garages. The mall is served by CENTRO buses. There are main entrances on all sides, as well as access through the anchor stores and from the underground parking.


Current Stores
  • 579
  • 77kids
  • 99¢ City
  • abercrombie
  • Abercrombie & Fitch
  • Aerie
  • Aeropostale
  • Against All Odds
  • ALDO
  • All Star Sports Cards
  • American Eagle Outfittters
  • Ann Taylor
  • Apple
  • Arby's
  • Around The World
  • AT&T
  • ATM AmeriCu
  • ATM Bank of America
  • ATM Syracuse Federal Credit Union
  • ATM M&T Bank
  • Auntie Anne's
  • Baby Alpaca
  • Bally Total Fitness
  • Best Buy: Opened November 1998 50,000 sq ft (5,000 m²).
  • The Bon-Ton: Opened 1995 in converted Chappell's space. 80,000 sq ft (7,000 m²).
  • Borders Books & Music: Opened 1994, to cease operation in 2011, due to company's bankruptcy.
  • DSW Shoe Warehouse: Opened 1999, relocated to current spot in 2004.
  • H&M: Opened 2001 55,000 sq ft (5,100 m²). (Two-level)
  • JCPenney: Opened 1990 158,590 sq ft (14,733 m²). (Two-level)
  • Lord & Taylor: Opened 1993 100,000 sq ft (10,000 m²). (Two-level)
  • Macy's: Opened 1990 as Kaufmann's, became Macy's 2006 196,000 sq ft (18,200 m²). (Two-level)
  • Old Navy: Opened 1994.
  • Regal Cinemas: Opened 1990 as "Hoyts Carousel 12", expanded to 14 then 19 in subsequent renovations. Regal acquired Hoyts in 2003 and renovated theaters to modern stadium-seating configuration and 17 screens in 2005. Three theaters exist on the mall's second level, behind the food court, but are only accessible from the third floor.
  • Sports Authority: Opened 2005 in half of former Ames.
  • Ultimate Electronics: Opened July 2010 in former Circuit City Stores location. To cease operation in April 2011 due to the company's bankruptcy.

Former anchors
  • Ames: Opened 1999 in Hills space (takeover), closed when chain was liquidated in 2002. A portion is of this space is now used for Sports Authority, the rest remains vacant. 82,000 sq ft (7,600 m²).
  • Bonwit Teller: The last location of this New York-based department store which was operated at the time by Pyramid. This store closed in 2000 and is currently H&M.
  • Chappell's: Syracuse-based dept. store that opened with the mall in 1990 and was converted to Bon Ton in 1995. 80,000 sq ft (7,000 m²).
  • Circuit City: 34,000 sq ft (3,200 m²). Opened November 2004, closed 2009. Ultimate Electronics, another electronics retailer and a competitor of Best Buy, opened in January 2010 and will close in April 2011.
  • CompUSA: Closed 2006 when the chain announced closure of half of its stores. D&D Kitchen & Bath opened in that location in 2009. Previously The Rx Place
  • D&D Kitchen & Bath : Closed 2010. Previously Comp USA. As of July 2010, replaced by Play the Game, Read the Story.
  • Hills Department Stores: Discount retailer located on the first floor below Bon Ton, became Ames in 1999. 82,000 sq ft (7,600 m²).
  • Kahunaville: Replaced Nobody Beats the Wiz, closed 2004. Became Steve and Barry's, 2005.
  • Kaufmann's: Original anchor, converted to Macy's in 2006. Also operated a furniture store on the lower level next to Circuit City which closed in 2006. 196,000 sq ft (18,200 m²).
  • Lechmere: Original tenant, Opened August 31, 1991. Closed when the chain liquidated in 1999. Space was split between DSW and Kaufmann's Furniture Galleries soon after. DSW's space became Circuit City in 2004 when DSW relocated to the Commons Level. 82,000 sq ft (7,600 m²).
  • Jo-Ann Fabrics - Opened 1990, closed 2005. Now a smaller mall store.
  • Nobody Beats the Wiz: New York City based electronics retailer which operated briefly on the commons level and opened fall 1995, closing in 1997. 55,000 sq ft (5,100 m²).
  • Steinbach: Originally located on upper level above Lechmere. Space was split between Best Buy and Bally Total Fitness, with the majority of the space going to the former. 60,000 sq ft (6,000 m²).
  • Steve & Barry's: Opened 2005 in former Kahunaville, closed in late 2009 due to bankruptcy, still vacant as of 2011.

Destiny USA
The Carousel Center is part of the planned Destiny USA project, that, if completed in its entirety, would be one of the largest entertainment complexes in the United States. Destiny USA's lender, Citigroup, stopped funding the project on June 12, 2009 citing that Destiny USA had not secured any tenants for the expansion's potential opening in Fall 2009. By that point, Destiny had cost overruns of $15 million and Citigroup expressed concern over reimbursement after completion of the project . After several court hearings, the mall expansion remains empty and it is uncertain when construction will resume.

Building Activity

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