Bayshore Shopping Centre is a major shopping mall located in Ottawa, Ontario, Canada, more specifically in the former independent city of Nepean, Ontario. The mall is one of the busiest in the National Capital Region as it attracts about 7 million visitors per year from all of the city as well as from outside Ottawa. The mall is commonly called simply "Bayshore" by local residents. The current general manager of the mall is Denis Pelletier. The mall security is assured by GARDA Canada. Prior to GARDA it had been North American Security Serices (N.A.S.S)

Building and stores
The interior of the 3-storey mall has a relatively simple layout, as opposed to the Rideau Centre and St. Laurent Shopping Centre, which makes it very easy to navigate. Prominent retail tenants include The Bay, Winners, HomeSense, Sports Experts, Bath & Body Works, Laura, Zellers, Birks Jewelers, Mexx, Jack & Jones, GAP, Banana Republic, American Eagle Outfitters, Old Navy Aritzia and Aerie among its 150 stores. Well-known restaurants such as Subway, KFC, New York Fries & A&W are located in its food court located on the upper level. Les Ailes de la Mode (from August 2001 to June 2003) and Market Fresh (From Fall 2004 to December 31, 2005) were also important stores that were located in this mall in recent years. Previous tenants included Eaton's, Club Monaco, Polo Ralph Lauren, Toy World, Marks & Spencer, Steinberg's, Miracle Mart, A&A Records, Little Farm, Boots, Sam the Record Man, Wilson, and the Pik Nik and Steak & Burger restaurants.

Management team
Primary mall personnel as of September 2009 includes:
  • Owner: Ivanhoe-Cambridge/Kingsett Capital
  • Operator: Ivanhoe-Cambridge
  • General Manager: Denis Pelletier
  • Operations/Building Manager: Bert Vanderwal
  • Accounts/Finance Administrator: Lynn Graham
  • Property Coordinator: Eric Topolnisky
  • Building Technician/Operations Assistant: Scott Hindshaw
  • Marketing/Sales Director: Pamela Bakalian
  • Marketing Assistant: Caroline Seguin
  • Operations Assistant: Karen Billings
  • Guest Services Supervisor: Michelle Jacob


Massive construction & renovation period

First phase
  • When the mall originally opened in 1973, it consisted of two floors, in earthy tones of browns with white. Its anchors consisted of Steinberg, Miracle Mart, The Bay and Eaton's. In the 1980s, the mall underwent an extensive facelift and renovation, chiefly the addition of a third storey , upgraded passenger lift, and a dramatic escalator going directly from the ground floor to the top level. The colour scheme was also updated to a stylish green and tan marble design. The original wrought-iron and wood railings were replaced by glass panels capped by a gold metallic balustrade. The new design featured large peaked glass panels as the ceiling, letting in lots of light to enhance the shopping experience. Another level was added to the exterior parkade as well. These changes helped Bayshore evolve from a medium-sized "community mall" to a regional shopping centre that attracts clientele from outside of the immediate area. The mall has continued to evolve in order to remain current in the dynamic retail climate that is Ottawa.


Second Phase
  • Following the 2003 closure of Les Ailes de la Mode, the resulting vacant space on the south side of the first and second levels was reconstructed into two new areas. In the first level, the former corridor was closed and a new corridor and mall entrance created to its east. Stores in the new area include GNC, EB Games, The Body Shop, Shoppers Blvd (which later closed), Scentiments, Carol Baker Visage, Freyja Collections and MotoPhoto. A small eating area was also added, including a few new snack shops such as Booster Juice, La Cremière and Cinnabon. Savory's Fine Foods store opened on June 15, 2006 (replacing the defunct Market Fresh store) and the new Pet World opened across from the grocery store on July 13. Savory's Fine Foods closed on August 19, 2007, marking the second exit by a specialty food retailer in the same location. Home Sense is currently occupying the location starting as of the Fall in 2009.
  • On the second level, a new corridor includes stores such as Mexx, Cleo, Timothy's World Coffee, Place Bonbon, Winners and Swarovski. The two new sections of the mall are connected by an elevator and some escalators. Washrooms were added near the Gap replacing the older and smaller ones that were located near the main entrance of the level (by the Bayshore Dental Clinic).
  • A new passager elevator opposite to the existing one, that leads to the food court area of the third floor. It was also built to transport a greater number of customers from first to third or vice versa.
  • The new Build-A-Bear Workshop opened its doors on June 15, 2006 at the old Cotton Ginny location which itself moved further east on the level beside the recently moved Northern Reflection store. Just across from the location, the new Aritzia store. A new store, Esprit occupied the remaining space starting in October. Also in 2006, Northern Reflections moved to the location occupied by McIntosh & Watts. La Senza Express also opened during the fall replacing the former Campus Crew store.
  • During the summer of 2006, the mall underwent an extensive renovation to its parking deck - this to replace the structure that existed since its opening more than 30 years ago. Other renovations may be planned elsewhere across the mall in the future.


Anchors
The centre's anchors are as follows:
  • The Bay (180,696 sq ft.)
  • Old Navy (18,593 sq ft.)
  • HomeSense (15,625 sq ft.)
  • Sports Experts (16,678 sq ft.)
  • Winners (31,912 sq ft.)
  • Zellers (124,099 sq ft.)


Events
  • In mid-November, Bayshore has its own Santa's Arrival, which consists of a wide array of entertainment for the whole family. This is usually the kick-off of the holiday shopping season in which the mall's hours are extended until 10 pm from Monday to Saturday except Sundays which keeps regular hours (although in previous years the mall also had extended hours on Sundays). During the last week of the Christmas rush, the mall is open until 11:00 pm. Other traditional features of the shopping centre at this period is the Gift Wrapping Service on the third level in which patrons can have their gifts wrapped.
  • During the year, Bayshore organizes promotions which includes prizes or contests for their customers. "Magic Hours" is the new type of promotion being conducted in the mall, a promotion held during mall extended hours. During these "Magic Hours" events, shoppers can win prizes by filling out the ballots and dropping them at Guest Services. While they're shopping, winners will be announced. In order to claim their prize, the winner must be at the shopping centre.


Major criminal incidents
  • 14 October 1983 : David Utman, a Nepean policeman, was shot to death at the mall by a fugitive convict. Peter Michael Collins was handed a life sentence in 1984 for first-degree murder, with the possibility of parole after 25 years. Collins apparently said "Your time is up" before shooting the officer.
  • 1 September 1984: Cst. Ralph Erfle and Cst. Robin Easey were shot after interrupting an attempted robbery involving a Brinks truck delivery to the mall's Toronto-Dominion Bank branch. Of the five criminals involved, four were captured and sentenced, the other was shot and killed at the scene.
  • January 1999: Octavio Eva Gonzalez was murdered in a stabbing at the mall after he finished work there. Benny Jauvin was convicted of manslaughter and was given a net sentence of six years, a jail term some observers considered too lenient.


Customer services
  • On the east end of the first level there are special temporary kiosks, called Merchandising Retail Units (MRUs).
  • Since the summer of 2005, Bayshore introduced Gift Cards, which can be purchased at the Customer Service Kiosk Desk on the lower level, area available in any denomination and can be used either for stores and services throughout the mall. It has replaced the old gift certificates previously used, but it doesn't really have any significant difference.
  • Port Pizzazz is a children's playground area that is operated by the YMCA of Ottawa-Carleton and is located in the third level beside the Bay. It contains a sliding area with a pool of plastic balls, an Xbox machine, a computer, arts & crafts and many more. One can obtain a free hour at the playground for every $75 spent.


Transportation
  • The mall is located near the interchanges of provincial highways 417 and 416 in the Nepean sector of Ottawa, through the Richmond Road exits.
  • Bayshore Shopping Centre is served by the following routes at the Bayshore Transitway Station: 2 60 61 62 63 64 65 66 68 69pm 85 96 97 101 152 154 166 167 169 172 181 182 261 262 263 283am 4 0 4
  • A new Transitway corridor between Bayshore and Pinecrest was built in 2009 in order for Route 96 and 101 to have more direct service to the mall. It is part of the City of Ottawa's West Transitway plan that will provide a rapid transit corridor between Kanata and the Southwest Transitway.


Hours of operation
  • Mondays to Saturdays: 09:00-21:00
  • Sundays: 10:00-18:00
  • The mall is accessible at 07:00 for employees and mall walkers.


Holidays and Christmas period
  • Civic Holiday (first Monday of August): 09:00-17:00
  • Remembrance Day (November 11): 12:30-21:00 (except Sundays)
  • Christmas Eve and New Year's Eve : 09:00-17:00
  • Late-November to mid-December and the last week of December (except Sundays): 09:00-22:00
  • Last week before Christmas (except Sunday): 09:00-23:00
  • Christmas, New Year's Day, Family Day, Good Friday, Easter Sunday, Victoria Day, Canada Day, Labour Day & Thanksgiving : Closed


Building Activity

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